Atlantis Interactive provide a support and upgrade protection package so as to provide users with a minimal cost but cost effective support service.
Purchasing a support and upgrade protection package provides you with free upgrades for major releases, as well as priority support.
For the duration of the support package you will not need to pay for upgrades. The users of the software can receive the latest version of the software when it comes out. A support package will save you money as the purchase of an upgrade version will be greater than a support package.
For the duration of the support package, you will receive support on the use of the products. This means that we will do our best to answer any questions by email and we normally resolve problems within 24 service hours.
If you haven't purchased support, we will do our best to answer the questions via our support forum. This means that other people who have a similar question will be able to benefit from seeing the answers. However, we make no guarantee that forum questions will be answered, or that the answers given are correct.
Support and upgrade packages can be purchased when you buy any of our products. If you need to renew an existing support package, please email us at support@atlantis-interactive.co.uk.